TeleConsult
See a Parkway Shenton GP online and receive the medical care you need from the comfort of home.
Convenient care at your fingertips
We understand how challenging it can be to visit a clinic when you’re feeling unwell. With our TeleConsult service, you can have a video consultation with Parkway Shenton doctors from the comfort of your home or office, allowing you to get your symptoms assessed and treated promptly.
TeleConsult is available by appointment or on demand via the MyHealth360 app from Monday to Friday, 8.30m - 5.30pm and Saturday, 8.30am - 12.30pm.
We care for all
Corporate employees are welcome to use TeleConsult. Simply download the MyHealth360 app to video-call a doctor or schedule an online consultation at your convenience. You can also view your medical certificates (MCs) on the app and make cashless payments safely and securely.
Book a TeleConsult session to connect with our doctors today.
Download MyHealth360TeleConsult fees
Each TeleConsult session is priced at $22 (inclusive of GST). Additional charges for medication and delivery will be reflected in your total bill before payment.
Corporate employees may be eligible for preferential rates. Please check with your company's HR personnel for more details.
TeleConsult doctors
Our TeleConsult services are run by experienced GPs and family physicians from our Parkway Shenton clinics.
The anchor doctor is Dr Wong Kok Loon. You may also book an appointment with our other TeleConsult doctors.
Benefits of TeleConsult
TeleConsult allows you to:
- Skip the queue at GP clinics.
- See a doctor of your choice at your convenience.
- Get medication delivered right to your doorstep.
- Easily access electronic medical certificates (MC), consultation summaries and invoices on your mobile device.
- Have peace of mind that your personal data is kept confidential and secure.
- Visit any Parkway Shenton clinic near you should you need a follow-up in person.
FAQs
TeleConsult is available from Mondays to Fridays, 8.30am - 5.30pm, and on Saturdays, 8.30am - 12.30pm. The service is closed on Sundays and public holidays.
Yes, you can. MyHealth360 app is compatible with both Apple and Android devices. Support for Hua Wei and Oppo models will be added progressively.
To ensure seamless functionality, kindly ensure your iOS device is running on version 14 or above, and your Android device on version 10 or above.
Step 1: Download MyHealth360 on your mobile phone or tablet.
Step 2: Select ”TeleConsult with a Doctor”.
Step 3: Sign up or log in to your account.
Step 4: Join the waiting room to see a doctor immediately, or schedule a same-day appointment with your preferred doctor at a timing of your choice.
Step 5: Consult with your doctor.
Step 6: You will receive your consultation summary, payment invoice and MC (if any) in-app after the appointment.
Our doctors will evaluate non-emergency conditions such as headaches, coughs, colds, and stable chronic conditions via video teleconsultation. If you are unsure whether TeleConsult is appropriate for your condition, please visit a Parkway Shenton clinic near you.
In an emergency situation, we advise seeking immediate assistance at the nearest Accident and Emergency (A&E) department.
Kindly ensure that you have your NRIC/FIN readily available for the purpose of identity verification. Corporate patients are additionally requested to have their benefit card prepared for the consultation process.
Patients under the age of 16 must be accompanied by a parent or guardian above the age of 21 years old. Should the doctor deem you unsuitable for TeleConsult, our Clinic Associate will communicate with you and recommend a visit to a physical clinic instead. No charges will be applied for such instances.
Upon the conclusion of your consultation, an electronic medical certificate (eMC) will be sent to your MyHealth360 account. Additionally, your TeleConsult summary and payment receipt/invoice can be conveniently accessed within the MyHealth360 app.
After payment is made for your TeleConsult, you will be notified via SMS and MyHealth360 app push notifications to view your TeleConsult summary. The summary may consist of receipts, doctor's memos and/or referral letters and eMCs. Alternatively, you may tap on “Medical Records” to access the TeleConsult summary at any time.
Patients are encouraged to discuss any concerns regarding prescribed medication with the doctor during the consultation. Should a patient decide against receiving or purchasing the prescribed medication, they are advised to inform the doctor before the consultation ends. Kindly note that once medication has been dispatched, refunds will not be provided.
We strive to deliver your medication on the same day as your TeleConsult session. Delays may be caused by unforeseen circumstances. Should this happen, our Clinic Associate will contact you promptly to arrange for an alternative plan.
After the TeleConsult session ends, you will be notified through an SMS or app push notification to complete payment online using a credit or debit card.
Refunds are handled on a case to case basis. For services already rendered, there will be no refunds available. For assistance, please contact us at MyHealth360sgSupport@ihhhealthcare.com or check with your company's HR personnel for more details.
Corporate employees may choose to include their dependents under their account. Please check with your company's HR personnel for more details.
If there are any technical issues during teleconsultation, our Clinic Associate will reach out via call or WhatsApp. Alternatively, you may contact our support team via WhatsApp at +65 8799 7787 or through the MyHealth360 app. You can also download the MyHealth360 user guide for more information.
